Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@motortowear.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@motortowear.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@motortowear.com.

Return & Refund Policy (EU Right of Withdrawal)

1. Right of Withdrawal

You have the right to withdraw from your purchase within 14 calendar days without giving any reason.

  • Withdrawal Period: The 14-day withdrawal window begins on the day you (or a third party designated by you) physically receive the last item of your order.

  • Extension: If the end of the withdrawal window falls on a weekend or public holiday, the period extends to the end of the next business day.

2. How to Request a Return or Cancellation

To exercise your right of withdrawal, you must submit your request prior to returning any items:

  1. Visit your customer account portal at https://motortowear.com/account

  2. Log in and select the order containing the items you wish to return or cancel.

  3. Submit a return or cancellation request directly through the portal.

Note on Unfulfilled Orders: If your order has not yet shipped, you may cancel it directly via your customer account portal prior to fulfillment.

3. Return Shipping & Deadlines

  • Sending Items Back: Once you have notified us of your decision to withdraw, you must send back the items without undue delay and no later than 14 days from the day you submitted your request.

  • Return Shipping Costs: Unless otherwise specified during your self-serve return process, the customer is responsible for paying direct return shipping costs.

4. Refund Details & Process

  • Standard Delivery Refund: Upon receiving and inspecting your returned items (or receiving proof that you have sent them back), we will refund all payments received from you, including the costs of standard outbound delivery (express delivery upgrades are non-refundable).

  • Refund Timeline: Refunds will be processed within 14 days of receiving your returned goods or proof of return shipment.

  • Payment Method: Refunds will be issued using the original payment method used for the initial transaction.

5. Exemptions & Custom Products

  • Bespoke & Custom Items: The right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized items (e.g., custom, made-to-measure leather suits).

  • Condition of Returned Items: Standard non-custom items must be returned unused, unworn, and in their original packaging. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the items.

  • Made-to-Measure Fit Policy

    Every MotorToWear garment is handcrafted to the measurements you provide. Because each piece is made exclusively for you, we are unable to accept returns for change of mind.

    If your garment doesn't fit as expected: We offer one complimentary alteration within 30 days of delivery, provided the measurements submitted match those on your order form. Simply contact us with your order number and we'll arrange the adjustment.

    Damaged or defective items: Covered in full. Contact us within 7 days of delivery with photos and we'll make it right.