Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS
FIT AND MEASUREMENTS
How do I choose my size?
Check the size and measurement requirements on each product page. For made-to-measure items, submit the requested measurements and confirm fit details with our team before production. Standard-size options are available on selected products.
What if a made-to-measure garment does not fit?
Contact us within 30 days of delivery with your order number, measurements and photos. An eligible fit issue may qualify for one complimentary alteration where the supplied measurements match the order, under our Refund policy. This does not affect your statutory rights if an item is faulty or not as described.
ARMOUR AND CERTIFICATION
Is all MotorToWear gear CE-certified?
No. Armour and its rating vary by product and option. Check the individual product page and request documentation for the exact inserts supplied if certification matters to your purchase. Certification of a protector insert does not certify the complete garment; an armour pocket alone is not an insert.
Can I use my gear on a track?
Requirements vary by track and event. Check the organiser's rules and the specifications of your chosen garment and protectors before ordering. We do not guarantee event acceptance.
CUSTOM ORDERS
Can I request a custom design?
Custom colours, artwork, names and logos are available on selected products. Share your design brief and approve any mock-up before production. Contact us promptly about changes, as changes may not be possible once production starts.
How long do production and delivery take?
Custom and made-to-measure production normally takes 4–6 weeks after payment and all measurements and design details are confirmed. Courier transit normally takes 7–10 business days after dispatch. These are separate estimates, not a guaranteed delivery date. Check our Shipping policy and checkout for details.
SHIPPING AND RETURNS
Do you ship internationally?
Available destinations and shipping services are shown at checkout. Custom products may be made in Pakistan and dispatched from there. Tracking is provided after dispatch.
Will I pay import duties or taxes?
For destinations available at checkout, MotorToWear pays import duties and taxes associated with delivery. You should not be asked to pay import charges on arrival. If a carrier or customs authority requests payment, contact info@motortowear.com with your order number and the notice before paying. Any tax charged at checkout is shown before payment. See our Shipping policy.
Can I return an order?
Eligible standard, non-custom products may be returned within 30 days after delivery under our Refund policy. Custom and made-to-measure products cannot normally be returned for a change of mind once production starts. Faulty, damaged, incorrect or not-as-described items remain subject to applicable consumer rights. Contact us before sending anything back.
CONTACT
MotorToWear is a trading name of Tsar Enterprises Ltd.
Registered address: 10 Fletcher Fold Road, Bury, BL9 9RX, United Kingdom
Email: info@motortowear.com
Phone: +44 7426 439877
