Refund policy
RETURN, REFUND, CANCELLATION, AND ALTERATION POLICY
Last updated: 23 September 2026
This policy applies to purchases made from MotorToWear, a trading name of Tsar Enterprises Ltd.
1. CONTACT US BEFORE RETURNING AN ITEM
To request a return, cancellation, refund, or alteration, email info@motortowear.com with:
- Your order number
- The reason for your request
- Photographs where the item is damaged, defective, incorrect, or has a fit issue
Do not send an item back until MotorToWear has approved the request and provided return instructions. Items returned without prior approval may not be accepted.
Approved returns must be sent to:
MotorToWear / Tsar Enterprises Ltd
10 Fletcher Fold Road
Bury
BL9 9RX
United Kingdom
2. STANDARD, NON-CUSTOM PRODUCTS
You may request a return of an eligible standard, non-custom product within 30 days after delivery.
To qualify, the product must be unworn, unused, unaltered, and returned with its original tags, accessories, and packaging. Proof of purchase is required.
Products showing wear, damage, alteration, contamination, or use beyond what is reasonably necessary to inspect them may be refused or may have a deduction applied where permitted by law.
3. CUSTOM AND MADE-TO-MEASURE PRODUCTS
Products made to your measurements, specifications, selected colours, personalised design, name, logo, or other individual requirements are created specifically for you.
Custom and made-to-measure products cannot normally be returned or cancelled because of a change of mind once production has started. Statutory cancellation rights may not apply to goods made to the consumer’s specifications or clearly personalised.
This does not affect your rights when an item is faulty, damaged, not as described, or does not match the measurements or specifications accepted by MotorToWear.
4. ORDER CANCELLATIONS
For standard products, contact us as soon as possible if you want to cancel an order.
For custom or made-to-measure products, cancellation is only possible before production begins. Once materials have been cut, printing or embroidery has started, or production has otherwise begun, the order cannot normally be cancelled for a change of mind.
If an order has already shipped, it must be handled under the applicable return conditions.
5. MADE-TO-MEASURE FIT AND ALTERATIONS
Customers are responsible for providing accurate measurements and following the measurement instructions supplied by MotorToWear.
If a made-to-measure garment does not fit as expected, contact us within 30 days after delivery.
Where the measurements supplied by the customer match the measurements recorded on the order, MotorToWear offers one complimentary alteration for an eligible fit issue. We will review the measurements, photographs, and garment before confirming the alteration.
Return and redelivery arrangements for alterations will be confirmed when the request is approved.
The complimentary alteration does not cover:
- Incorrect measurements supplied by the customer
- Changes in the customer’s body measurements after ordering
- Design or fit preferences not included in the approved order
- Damage, misuse, or unauthorised alterations
- Requests made more than 30 days after delivery
6. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Inspect your order promptly after delivery. If it arrives damaged, defective, incorrect, or materially different from the agreed order, contact us as soon as possible and include clear photographs.
When the issue is confirmed, MotorToWear will provide an appropriate remedy in accordance with applicable law. This may include repair, alteration, replacement, or refund.
MotorToWear will cover reasonable return shipping costs when a return is required because the item is confirmed to be damaged, defective, incorrect, or not as described.
7. RETURN SHIPPING
For an eligible change-of-mind return, the customer is responsible for return shipping costs.
Use a tracked and adequately insured shipping service. The customer is responsible for the return parcel until it reaches the approved return address.
Do not send returns to any manufacturing or carrier address shown on the original parcel unless MotorToWear has specifically authorised it.
8. REFUNDS
After an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds are issued to the original payment method. We aim to process approved refunds within 10 business days after inspection. Banks and payment providers may take additional time to display the refund.
Original express-delivery upgrades are not refundable unless required by law. Any refund of standard outbound delivery charges will be handled according to the consumer rights that apply to the order.
If more than 15 business days have passed since MotorToWear confirmed that a refund was issued, contact info@motortowear.com.
9. EXCHANGES
Contact us before requesting an exchange. For eligible standard products, the quickest option may be to return the original item and place a separate order after the return is approved.
Custom and made-to-measure products are handled under the alteration and defect provisions above rather than through standard exchanges.
10. NON-RETURNABLE ITEMS
Unless faulty or otherwise protected by applicable law, we cannot accept change-of-mind returns for:
- Custom, personalised, or made-to-measure products
- Products that have been worn, used, damaged, altered, or cleaned
- Products without their original tags, accessories, or packaging
- Gift cards
- Clearance or final-sale items clearly identified as non-returnable before purchase
11. UK AND EUROPEAN CONSUMER RIGHTS
Nothing in this policy removes any consumer right that cannot legally be excluded.
Where a statutory cooling-off period applies, eligible non-custom goods may be cancelled or returned within the legally required period. Statutory cooling-off rights generally do not apply to goods made to the consumer’s specifications or clearly personalised.
12. CONTACT DETAILS
MotorToWear
A trading name of Tsar Enterprises Ltd
10 Fletcher Fold Road
Bury
BL9 9RX
United Kingdom
Email: info@motortowear.com
Phone: +44 7426 439877