Refund policy

Return & Refund Policy (EU Right of Withdrawal)

1. Right of Withdrawal

You have the right to withdraw from your purchase within 14 calendar days without giving any reason.

  • Withdrawal Period: The 14-day withdrawal window begins on the day you (or a third party designated by you) physically receive the last item of your order.

  • Extension: If the end of the withdrawal window falls on a weekend or public holiday, the period extends to the end of the next business day.

2. How to Request a Return or Cancellation

To exercise your right of withdrawal, you must submit your request prior to returning any items:

  1. Visit your customer account portal at account.motortowear.com.

  2. Log in and select the order containing the items you wish to return or cancel.

  3. Submit a return or cancellation request directly through the portal.

Note on Unfulfilled Orders: If your order has not yet shipped, you may cancel it directly via your customer account portal prior to fulfillment.

3. Return Shipping & Deadlines

  • Sending Items Back: Once you have notified us of your decision to withdraw, you must send back the items without undue delay and no later than 14 days from the day you submitted your request.

  • Return Shipping Costs: Unless otherwise specified during your self-serve return process, the customer is responsible for paying direct return shipping costs.

4. Refund Details & Process

  • Standard Delivery Refund: Upon receiving and inspecting your returned items (or receiving proof that you have sent them back), we will refund all payments received from you, including the costs of standard outbound delivery (express delivery upgrades are non-refundable).

  • Refund Timeline: Refunds will be processed within 14 days of receiving your returned goods or proof of return shipment.

  • Payment Method: Refunds will be issued using the original payment method used for the initial transaction.

5. Exemptions & Custom Products

  • Bespoke & Custom Items: The right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized items (e.g., custom, made-to-measure leather suits).

  • Condition of Returned Items: Standard non-custom items must be returned unused, unworn, and in their original packaging. You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the items.