Shipping policy

SHIPPING POLICY

Last updated: 6 October 2026

This policy applies to orders placed with MotorToWear, a trading name of Tsar Enterprises Ltd.

1. BUSINESS AND FULFILMENT

MotorToWear is operated by Tsar Enterprises Ltd, a company based in the United Kingdom. Our custom and made-to-measure motorcycle garments are manufactured in Pakistan. Depending on the product and destination, an order may be dispatched directly from Pakistan or through another fulfilment route. Tsar Enterprises Ltd trading as MotorToWear remains your point of contact for orders and support.

2. PROCESSING AND PRODUCTION TIMES

Ready-to-ship products are normally processed within 1–3 business days, excluding weekends and public holidays. Custom and made-to-measure products are produced for each customer. Production normally takes 3–4 weeks after payment and all required measurements, designs, colours, and customisation details are confirmed. Production time is separate from shipping transit time. Delays in receiving measurements or design approval can extend the production timeline.

3. SHIPPING RATES

Available shipping services and charges are displayed at checkout before payment. Standard shipping is free where shown at checkout for the eligible delivery address. If express shipping is available, it shortens courier transit only and does not shorten custom production.

4. ESTIMATED DELIVERY

Once an order has been dispatched, courier transit normally takes 7–10 business days for destinations available at checkout, except Australia and New Zealand, where it normally takes 10–14 business days. Business days exclude weekends and public holidays. Custom and made-to-measure orders also require the separate 3–4-week production period described above. Count the applicable courier transit time from dispatch, not from the date you place your order.

Delivery dates are estimates, not guarantees. Customs checks, carrier disruptions, severe weather, remote locations, public holidays and other circumstances outside our control can cause delays. We will provide tracking after dispatch and help investigate delivery problems.

5. TRACKING

After dispatch, we send a shipping confirmation with a tracking number and available carrier details. Tracking may take time to update after the carrier receives the parcel.

6. IMPORT DUTIES AND TAXES

For destinations available at checkout, MotorToWear pays import duties and taxes associated with delivery of your order. You should not be asked to pay import duties, import taxes or customs-clearance fees on delivery. If a carrier or customs authority requests payment, contact info@motortowear.com with your order number and the notice before paying so we can investigate and arrange payment. Any taxes charged at checkout will be shown before you complete payment.

7. DELIVERY ADDRESS

Enter a complete and accurate delivery address. Contact us immediately if an address needs to be changed before dispatch. We cannot guarantee a change after an order has been packed or dispatched. Additional carrier costs caused by an incorrect or incomplete address may be charged where permitted by law.

8. DELIVERY PROBLEMS

If tracking shows an unusual delay, failed delivery, damage or delivery to the wrong location, contact info@motortowear.com with your order number. If a parcel arrives damaged, keep the packaging and take clear photographs before using the product.

9. RETURNS

Do not return an order to the sender address on the parcel unless MotorToWear authorises it. Returns, alterations, repairs and cancellations are handled under our Return, Refund, Cancellation, and Alteration Policy. Contact us before sending an item back.

10. CONTACT DETAILS

MotorToWear is a trading name of Tsar Enterprises Ltd.
Registered address: 10 Fletcher Fold Road, Bury, BL9 9RX, United Kingdom
Email: info@motortowear.com
Phone: +44 7426 439877